Privacy Policy

1. Introduction

Loot Tips Appliance Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loot-tips.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service
• Subscribe to our newsletter
• Contact us via phone, email, or contact form
• Visit our website

This information may include:

• Name and contact details (email, phone number, address)
• Service requirements and appliance details
• Payment information (processed securely by third parties)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referral source and search terms used
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our appliance repair services
• Process service requests and quotes
• Communicate with you about appointments and services
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Our website uses cookies to enhance your experience. You can control cookie preferences through our cookie consent banner or your browser settings. We use cookies for:

• Essential website functionality
• Analytics to improve our services
• Marketing and advertising (with your consent)

7. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time
• Data portability

8. Newsletter and Marketing

If you subscribe to our newsletter, we will send you periodic emails about appliance maintenance tips, special offers, and company updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

10. International Transfers

Your information may be transferred to and stored on servers located outside the UK. We ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

11. Retention Period

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for 7 years, newsletter subscriptions until you unsubscribe.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: