Terms of Service

1. Agreement to Terms

By using our website or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Loot Tips Appliance Repair provides professional appliance repair services in London and surrounding areas. Our services include but are not limited to:

• Washing machine repair and maintenance
• Dishwasher repair and maintenance
• Oven and cooker repair
• Refrigerator and freezer repair
• Tumble dryer repair
• Microwave repair
• Emergency appliance repair services

3. Service Appointments

3.1 Booking

Service appointments can be booked via phone, email, or through our website contact form. We will confirm all appointments and provide estimated arrival times.

3.2 Access Requirements

Customers must provide safe and reasonable access to appliances requiring repair. This includes ensuring clear pathways and adequate working space.

3.3 Cancellation Policy

Appointments can be cancelled or rescheduled with at least 2 hours' notice. Late cancellations may incur a call-out fee.

4. Pricing and Payment

4.1 Service Charges

Our pricing includes:

• Diagnostic fee (waived if repair is completed)
• Labour charges
• Cost of parts and materials
• VAT as applicable

4.2 Payment Terms

Payment is due upon completion of service. We accept cash, card payments, and bank transfers. Prices quoted are estimates and may vary based on actual work required.

4.3 Call-Out Fees

A call-out fee may apply for:

• Cancelled appointments with less than 2 hours' notice
• Situations where access to the appliance is not provided
• Diagnostic visits where no repair is completed

5. Warranty and Guarantees

5.1 Repair Warranty

All repairs are covered by a 12-month warranty on parts and labour. This warranty covers the specific repair carried out and does not extend to other components of the appliance.

5.2 Warranty Exclusions

The warranty does not cover:

• Damage caused by misuse or negligence
• Normal wear and tear
• Damage from power surges or electrical issues
• Repairs carried out by third parties
• Commercial or industrial use

6. Liability and Insurance

6.1 Our Liability

We carry full public liability insurance and professional indemnity insurance. Our liability is limited to the cost of the repair service provided.

6.2 Customer Responsibility

Customers are responsible for:

• Providing accurate information about appliance issues
• Ensuring safe working conditions
• Backing up any data on smart appliances
• Removing valuable items from the work area

7. Health and Safety

Our technicians follow strict health and safety procedures. We require customers to:

• Inform us of any health and safety hazards
• Ensure pets are secured during service visits
• Provide safe access to appliances
• Follow any safety instructions provided

8. Data Protection

We collect and process personal information in accordance with our Privacy Policy and UK data protection laws. Customer information is used solely for service delivery and business operations.

9. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of Loot Tips Appliance Repair and is protected by intellectual property laws.

10. Website Use

10.1 Acceptable Use

You may use our website for legitimate business purposes only. Prohibited activities include:

• Attempting to gain unauthorized access
• Transmitting harmful code or malware
• Engaging in any illegal activities
• Interfering with website functionality

10.2 Website Availability

While we strive to maintain website availability, we cannot guarantee uninterrupted access. We reserve the right to modify or discontinue services with reasonable notice.

11. Dispute Resolution

Any disputes will be resolved through:

1. Direct negotiation between parties
2. Mediation if required
3. UK court jurisdiction if legal action is necessary

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government regulations.

13. Termination

Either party may terminate service agreements with reasonable notice. Upon termination, payment for completed services remains due.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately unless otherwise specified.

15. Governing Law

These terms are governed by the laws of England and Wales. Any legal proceedings will be subject to the jurisdiction of UK courts.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us: